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Business Process Analyst I

Job Description

Job Description – 601 Business Process Analyst I 


This position is primarily responsible business process level mapping for Fraud, Disputes, Claims, KYC and FCOI.  The role includes the facilitation of the process mapping as well as working with the business and key control partners to identify risks, controls & gaps. 


  1. Facilitate Process Mapping sessions with the business owners and subject matter experts to create/update process maps.
  2. Lead the business to identify process risks, controls and control gaps.
  3. Prepare presentations and communications with senior management.
  4. Track projects to completion and communicates progress/delays appropriately.
  5. Work with all levels of department management to present and communicate process opportunities and resolution.

  • Bachelor’s degree or 5+ years experience with business process resolution.
  • In-depth operational risk and control analysis experience.
  • Strong critical thinking/analytical skills with strong attention to detail/quality control enabling driving actions to closure.
  • Ability to establish and maintain effective working relationships with team members and SMEs.
  • Project management experience and an internal drive to achieve results.
  • Excellent organizational, problem solving/root cause analysis, and time management experience.
  • Excellent verbal & written communication skills.
  • Most of these sessions will be done in virtual sessions given the geographic proximity of the SMEs, so Visio & iGrafx prior experience would be beneficial but not required.
  • MS Office skills (Word, PowerPoint, Excel, Access).
Req #: 160037740
Location: Wilmington, DE US
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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