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Mortgage Banking - Business Operations Analyst II - 602, Columbus, OH

Job Description

The Business Operations Analyst is a senior analyst role which supports the line of business and works with the senior management team.  Partners with the line of business on operational requirements and oversees complex operational and analytic tasks and projects including reviewing report performance data and performance against established metrics. Partners with the business to increase focus on drivers of productivity, quality, and efficiency.  Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to more complex data mining independently.  Focus is on process improvement and compliance with internal or external audit. Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives.  As a seasoned analyst provides guidance on development of complex reporting, analyzing information and  presents to senior management. Creates  and recommends operational solutions to meet the need of the business. 
Designs, develops, implements and maintains business controls and solutions ensuring compliance with Investors and Regulatory requirements, including Chase policy. Works directly with project and business leaders to identify analytical requirements and address report gaps. Familiar with a variety of mortgaging servicing concepts, practices and procedures. Relies on extensive experience and judgment to plan and accomplish goals.
Primary Responsibilities
  • Develops and communicates solutions for the line of business by effectively gathering, compiling and reviewing information and data,   evaluating existing systems, processes and procedures, identifying alternate courses of actions, development of tools and/or improvements.
  • Individually solves complex business problems and completes analysis with little oversight.  Performs advanced functions to provide performance information to LOB leaders.
  • Review and recommend process improvement opportunities within the business unit
  • Work with business to define reporting requirements and analysis needs to help drive performance or meet various operational needs
  • Create management reporting and interpret results and convey in a concise, straight-forward, and professional manner to management team.
  • Reviews and creates presentations for senior management.  Ensures information is  clear, concise, and depicts the information trying to relay.
  • Leads tasks/projects end to end to identify all potential problems and how to solve for them.  Identifies and articulates issues and risks to management. Ensures timely completion.
  • Participates in and provides oversight in the development, testing, implementation of  reporting (regular production and ad-hoc) that enables data driven business decisions.
  • Assure the integrity of data through automated extraction, manipulation, processing, analysis, and reporting
  • Partner with Data Infrastructure team and business owners to implement new data sources and ensure consistent definitions are used in reporting and analytics
  • Develop partnerships with key operational site management to ensure effective analytical support for the operations organization
  • May involve coordination of  Financial Services responses to Internal and External Exams and Audits
  • Participates in establishing performance measures, productivity goals and identifying opportunities for improvement
  • Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management support, executive reporting and business planning.
  • Manages business solutions initiatives  to assess business support/tech needs, propose, and evaluate solutions, in partnership with other related business support functions. 

 Skills and Experience required:

  • Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred. 

  • 3 plus years experience in mortgage banking preferred. 
  • 3-5 years experience working management reporting,  performance analysis techniques  and project/process management and improvement strongly preferred Analytical skills
  • Organizational skills

  • Detail-oriented

  • MS Office skills

  • Issue resolution

  • Excellent Oral and written communication

  • Ability to multi-task


Knowledge required:

  • Delivering Results – Strive to set and understand goals and work to reach short-term  goals and support long-term strategy.
  • Communication -  Share information, concepts and opionions with others that results in clear understanding and desired outcome.  Also, the ability to answer complex inquiries, provide information, consult with customers and manage difficult customer interactions
  • Problem Solving -Identifies business issues which require an analytical solution, utilizes business knowledge to identify the root cause of business issues and to propose solutions
  • Organization and Data Analytics: demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles.
  • Technical Knowledge: Understand and can perform advanced functions to articulate and provide performance analysis and numbers to senior leadership. Performs advanced technical tasks and as advanced familiarity with internal technology systems
  • Ability to Learn and Follow Procedures: Demonstrates the ability to learn and apply a series of steps, rules, or guidelines needed to perform a specific task, responsibility, or role.
  • Project Management: Able to lead projects and drive execution. Able to work with key partners to fully execute.
Req #: 160041053
Location: Columbus, OH US
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

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