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CIB - CAO - Workforce Management Program Manager - VP - London

Job Description

CIB CAO Workforce Management function at JPMorgan Chase is responsible for scoping and driving a cohesive multiyear workforce plan to provide CIB CAO with an effective balance of appropriately skilled staff to maximize enterprise value. The group supports CIB CAO leaders across Tech & Ops with development of their workforce strategy and supporting change management activities based on operating principles aligned to primary business drivers (target operating model, transformation, controls, operations and productivity initiatives) as a basis for a workforce management framework to drive execution towards planned outcomes and enable clear communication to key stakeholders (including our staff).
Workforce management function is focused around following key dimensions:
  • Location / Site Strategy – cohesive location plans & targets (Centers of Excellence/Financial Centre / Specialty Sites / Exit Locations), validation of critical adjacencies, skills availability, team sustainability & emerging talent pipeline
  • Organization Design – organizational design principles (span of control, layers, corporate title demographics) & operating model alignment
  • Costs & Financial Efficiency – ensuring sufficient transparency into current and target state costs for our workforce, including business case validation (direct and fully loaded), current & target state role / location-specific rate arbitrage, resource activity alignment, workforce variability / flexibility
  • Sourcing Strategy - sourcing strategy, scope of services and alignment with consultant engagement principles, vendor / provider mix
We are currently seeking candidates who can lead end-to-end program management of our workforce management activities in Operations and Controls, involving facilitation and syndication with senior stakeholders, resolving complex workforce transition issues, defining and managing change management activities effectively and providing transparency into progress towards planned objectives. Specifically, the candidate will be responsible for developing a work plan, managing stakeholder engagement, collecting and interpreting data, assembling observations, syndicating results and liaising with business leaders. The candidate will work directly for the Workforce Management Lead Manager and have regular engagement with senior management of both CIB Operations and Finance & Business Management organizations.
The ideal candidate will have strong client management skills and communication skills, ability to structure and scope complex problems and apply a range of analytical tools to develop solutions to those problems. Previous experiences in driving both strategic and tactical process improvement initiatives and/or management consulting project experience are highly desirable. A background in program management and banking operations is preferred.
Core responsibilities
  • Works with the program lead in setting the CIB operations (Markets, Investor services and Banking) location strategy and ensuring regular review points to adjust the plan as needed
  • Creating  the overall plan to facilitate execution by the  functional leaders, operations executives, F&BM and HR
  • Synthesizing large quantities of complex information to track progress
  • Producing executive updates on project plan and progress
  • Works on executing strategic design and workforce management transformation across CIB Operations
  • Manages stakeholder relationships across the organization to enable effective communication and facilitate necessary data collection / analysis in support of upcoming focus areas and deliverables
  • Develops and refines recommended solutions to address issues and capture opportunities
  • Presents findings/analysis and make recommendations to senior management
  • Partners with stakeholders to create and launch tactical implementation plans
  • Builds and maintains excellent relationships with internal clients and colleagues
The ideal candidate will have a graduate degree, plus 5+ years’ experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or experience equivalent).
In addition:
  • Experience in the financial services industry highly desired
  • Advanced degree from top-tier institution or experience equivalent
  • Problem solving skills - candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to maintain point of view in the face of resistance
  • Analytical skills - candidate must be highly analytical with experience in defining analytical approaches for projects and applying a range of analytical tools to synthesize insights and develop solutions
  • Project management skills - candidate must be able to scope projects and create workable project plans. S/he must plan ahead of resource requirements and should motivate and leverage available resources to execute on work plan. Candidate must be able to meet commitments and balance competing priorities
  • Client management skills - candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects.
  • Communications skills - candidate must possess strong written and oral executive-level communications skills, including the ability to quickly adjust message based on different audiences and agendas
  • Teamwork skills - candidate must be flexible in his/her work style to be able to work with teams across the organization
Req #: 150100164
Location: London, ENG GB
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3500 Pound Sterling (GBP)

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