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MB PHL Team Leader

Job Description

Job Description

  •  Provide leadership, guidance and support to a team of 12 to 13 non-exempt Senior Specialists 
  •  Responsible for meeting and exceeding company standards for productivity, quality, turn times and internal customer satisfaction
  •  Develop skills of subordinates through goal-setting, delegation, training, counseling and performance management
  • Manage, coordinate and direct the daily operations by monitoring and setting workflow priorities, ensuring new procedures are cascaded timely, handling exception and escalated items, resolve complex issues

Qualifications:

  • Must have knowledge of consumer loan products, operations policy, title products, regulatory compliance
  • Experience in quality, operations, loan decisions and / or loan processing in mortgage industry is helpful
  • Excellent ability to work in a high pressure and fast paced environment with multi-tasking skills to effectively meet deadlines
  • Excellent analytical and decision making skills
  • Strong verbal and written communication skills
  • Strong interpersonal and supervisory skills
  • Exceptional time management and organizational skills
  • Ability to follow complex methods and procedures
  • Ability to motivate, coach and develop team members for performance improvement
  • Ability to utilize computer skills in a Microsoft Office environment
  • Flexible and willing to work on rotating shifts monthly (night and day including Saturdays)

 

Req #: 160018035
Location: Taguig City, 00 PH
Job Category: Operations
Employment Type: Full Time
Potential Referral Amount: 0 Philippine Peso (PHP)

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