Apply Now    

Application Support Analyst

Job Description

Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management. 

 

Job Description:

 

Corporate Technology & Risk (CTR) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third Party Risk Management. 

 

This is a Level 1 Application Support Analyst role within the Corporate Technology Application Operate team.  The role provides day-to-day production application support and also continually analyses the end-to-end service to identify opportunities that increase production application resiliency through process and tool improvements.

The Corporate Technology Application Operate global team will provide support to approximately 500 applications across the following towers:
LCS Legal, Compliance and Security Technology
CST Control Systems Technology
EAA Enterprise  Access Administration
GIAM Global Identity & Access Management
HRT Human Resources Technology
TOC Tech Ops and Controls

 

 

Responsibilities:

 

·         Work as part of the L1 team to deliver against core business objectives and the target operating model

·         Reporting directly to the regional L1 Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.

·         Assist with the transition of production application support tasks from other towers into the L1 Team in order to realise increased service optimisation through economies of scale.

·         Assist with the on-boarding of new application production application support tasks  from our AD partners into to the L1 Team in order to realise increased service optimisation through economies of scale.

·         Continually analyse service metrics to identify production resiliency improvement opportunities and present findings to technology stakeholders to discuss, agree and implement solutions.

·         Fully participate in the support rota to ensure adequate business support coverage

·         The global team will provide 24x7 on-site support 365 days per year

Skills and Knowledge Required

·         Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CTR tools, platforms and working practices

·         Strong communication skills both written and verbal

·         Self starter with confidence to drive issues through to completion in highly pressured environment

·         Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas

·         Multi-disciplined technology skills encompassing some or all

o    Enterprise Monitoring and Alerting Tools, e.g. APICA, App Dynamics, Geneos, Nagios, Foglight, etc

o    Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc

o    Linux/Unix skills (Shell Scripting preferred but not essential)

o    Web services, IIS, Apache

o    Database skills, including fundamental understanding of SQL and Stored Procedures

 

Essential Experience

Technology degree education level or 2+ years practical work experience in a time-critical, technical support environment, ideally with a financial institution.

Req #: 160049856
Location: Hyderabad, AP IN
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 20000 Indian Rupee (INR)

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Join Now

Privacy Statement

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling (US and Canada Only) 1-866-777-4690. Please indicate the specifics of the assistance needed.


Keep in touch

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.