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Associate - Fraud Risk (POS)

Job Description

This an excellent opportunity for an individual who thrive in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers. 
As part of the Identity theft team, you will report to the Manager in Mumbai and perform quantitative and qualitative analysis on credit card accounts that have had or are at risk for fraudulent activity due to Identity theft. Expectations include assisting in developing, maintaining, and improving program policies, strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management in order to minimize fraud losses or prevent unnecessary customer disruption. Responsibilities include transactional monitoring and fraud detection across multiple fraud types including account take over, fraud applications, rewards theft & digital wallets. Primarily use advanced tools and techniques to perform assigned work. You will be responsible for owning processes and will be accountable for regular reporting or process administration. You would work with a number of Chase internal departments, external vendors and card associations to develop strategies to mitigate fraud losses.  
Key Activities
  • Monitor emerging trends and capabilities.
  • Create and implement strategies targeting fraud through multiple channels.
  • Proactively seeks, finds and recommends opportunities to improve customer experience, processes, policies and profit for our company.
  • Ensure compliance with existing control structure while driving future enhancements to control structure.
  • Partner closely with Operations, IT, marketing, finance, risk strategy owners, Retail bank leadership and Card leadership to ensure that all priorities are aligned.
  • Provides accurate and concise results and presents findings, recommendations and presentations to Senior Management. 
  • Proactively finds work/analysis that helps us achieve our goals.
  • Expected to work on multiple projects with limited guidance.
  • Effectively mentors other analysts within same risk team and other risk teams to help them develop their risk management skills and knowledge.
  • May work on several projects and processes.
  • Communicate across lines of business and all key stakeholder groups.
  • Master’s/Bachelor’s degree in a quantitative or business discipline from an accredited college/university required; advanced degree is preferred.
  • 4+ years of experience in the consumer/card industry in analytics space.
  • 2+ years of SAS programming experience (PC, UNIX or mainframe).
  • Highly proficient in Microsoft Office suite of products.
  • Experience in Risk management disciplines and departments .
  • Proven track record of developing effective controls and managing operational risk.
  • Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision.
  • Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches.
  • History of communicating to senior leaders of an organization.
  • Working knowledge of detection & mitigation practices for fraud in credit card space.
  • Working knowledge of payment channels and the unique risks associated with each channel.
  • Strong analytical, technical and statistical skills.  Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.
  • Project Management Skills -- well-organized, structured approach.  Ability to achieve tight timelines on complex deliverables.  Ability to manage and prioritize projects across cross-functional groups.
  • Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals. 
Req #: 160043704
Location: Mumbai, MH IN
Job Category: Accounting/Finance/Audit/Risk
Employment Type: Full Time
Potential Referral Amount: 35000 Indian Rupee (INR)

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